Report residential, work and living environment or file a complaint
Report damage or things that could be improved in your home, work and living environment (public space). Or submit a complaint if you have had an unpleasant experience with the local authority or have not been properly helped.
File a report
Report damage or things that could be improved in your home, work and living environment (public space). For example, you can report weeds, loose paving stones, fly tipping, litter, graffiti, noise pollution from businesses and events, dangerous traffic conditions or nuisance caused by fireworks.
Do you report regularly?
If you regularly file reports, create a link on your phone or tablet.
Android smartphone/tablet
- Open the Chrome browser.
- Go to meldingen.leeuwarden.nl.
- Press the three dots at the top right.
- Press ‘Install app’ of ‘Add to start menu’.
- Enter a name.
- Press ‘Add’.
- Press ‘Add’ again.
IPhone/iPad
- Open the Safari browser.
- Go to meldingen.leeuwarden.nl.
- At the bottom (iPad top), tap the share button (square with upward arrow).
- Tap ‘Add to start screen’.
- Tap the name to adjust it if necessary.
- Tap ‘Add’.
Filing a complaint
Submit a complaint online if you have had an unpleasant experience with the local authority or have not been properly helped, or if your letter is not answered.
Are you unable or unwilling to pass on a complaint online?
- Download and complete the complaint form. Send the form by post to the City of Leeuwarden. You can also hand it in at the Town Hall.
- Or call 14 058.
- Or go to the Town Hall in person.
- Or send a letter to the City of Leeuwarden.
How long does the processing take?
It will take a maximum of six weeks to settle your complaint. That period can be extended once by four weeks. In that case, you will receive a letter.
Disagree with the handling?
Ask the National Ombudsman for help. This is only possible once the City of Leeuwarden has accepted your complaint for processing and settled it. The complaint must already have been handled.
Annual report on complaints
In the annual report you will find an overview of our complaints and how we deal with them:
Settled complaints (complaint judgements)
The Open Government Act (Woo) is all about the right to obtain information from the government. The law also stipulates what information must always be disclosed. This applies to settled complaints as well. On the Settled Complaints 2025 (complaint judgements) page you will see a list of the complaints settled by the City of Leeuwarden.
Urgent applications
Is it an urgent notification and the local authority is closed? Call the police. Telephone 0900 – 8844.
Street harassment
We want everyone to feel safe on the streets. There is no place for street harassment.
Examples of street harassment
- whistling or calling out
- swearing
- stalking
- sexual or aggressive remarks
More information on street harassment and how to report it can be found on page Street Harassment.
Social nuisance
Are you dealing with annoying situations such as neighbours fighting, loitering youths or nuisance caused by drugs? Report this to the Nuisance Reporting Point. The local authority will discuss the situation with you through the Nuisance Reporting Point. The local authority will work closely with parties such as the police, the house building sector or healthcare institutions to resolve the problem.
Foundation damage
The foundation is the structure on which a building rests. Damage may be caused if the foundation is no longer strong enough to support the building. Cracks and subsidence may occur, or the building could even collapse. File your report via the Foundation office.
File a report
Report damage or things that could be improved in your home, work and living environment (public space). For example, you can report weeds, loose paving stones, fly tipping, litter, graffiti, noise pollution from businesses and events, dangerous traffic conditions or nuisance caused by fireworks.
Do you report regularly?
If you regularly file reports, create a link on your phone or tablet.
Android smartphone/tablet
- Open the Chrome browser.
- Go to meldingen.leeuwarden.nl.
- Press the three dots at the top right.
- Press ‘Install app’ of ‘Add to start menu’.
- Enter a name.
- Press ‘Add’.
- Press ‘Add’ again.
IPhone/iPad
- Open the Safari browser.
- Go to meldingen.leeuwarden.nl.
- At the bottom (iPad top), tap the share button (square with upward arrow).
- Tap ‘Add to start screen’.
- Tap the name to adjust it if necessary.
- Tap ‘Add’.
Filing a complaint
Submit a complaint online if you have had an unpleasant experience with the local authority or have not been properly helped, or if your letter is not answered.
Are you unable or unwilling to pass on a complaint online?
- Download and complete the complaint form. Send the form by post to the City of Leeuwarden. You can also hand it in at the Town Hall.
- Or call 14 058.
- Or go to the Town Hall in person.
- Or send a letter to the City of Leeuwarden.
How long does the processing take?
It will take a maximum of six weeks to settle your complaint. That period can be extended once by four weeks. In that case, you will receive a letter.
Disagree with the handling?
Ask the National Ombudsman for help. This is only possible once the City of Leeuwarden has accepted your complaint for processing and settled it. The complaint must already have been handled.
Annual report on complaints
In the annual report you will find an overview of our complaints and how we deal with them:
Settled complaints (complaint judgements)
The Open Government Act (Woo) is all about the right to obtain information from the government. The law also stipulates what information must always be disclosed. This applies to settled complaints as well. On the Settled Complaints 2025 (complaint judgements) page you will see a list of the complaints settled by the City of Leeuwarden.
Urgent applications
Is it an urgent notification and the local authority is closed? Call the police. Telephone 0900 – 8844.
Street harassment
We want everyone to feel safe on the streets. There is no place for street harassment.
Examples of street harassment
- whistling or calling out
- swearing
- stalking
- sexual or aggressive remarks
More information on street harassment and how to report it can be found on page Street Harassment.
Social nuisance
Are you dealing with annoying situations such as neighbours fighting, loitering youths or nuisance caused by drugs? Report this to the Nuisance Reporting Point. The local authority will discuss the situation with you through the Nuisance Reporting Point. The local authority will work closely with parties such as the police, the house building sector or healthcare institutions to resolve the problem.
Foundation damage
The foundation is the structure on which a building rests. Damage may be caused if the foundation is no longer strong enough to support the building. Cracks and subsidence may occur, or the building could even collapse. File your report via the Foundation office.